REFUND POLICY.

Last updated: 18 September 2026

Pebble Customs products are digital downloads. Once a ZIP has been delivered, we generally cannot offer automatic refunds the way physical shops can — but we will always try to make a fair outcome if something is wrong with the purchase.

When we can help

• The download never becomes available after a successful payment.
• The files are corrupt, incomplete, or clearly not the product described.
• You were charged twice for the same order.
• A discount or price error on our side caused an incorrect charge.

When refunds are unlikely

• Change of mind after a successful download.
• Buying the wrong vehicle when the product page was clear.
• Compatibility issues on a poorly configured server after files downloaded correctly.
• Chargebacks opened without contacting us first — we may revoke access while the dispute is open.

How to request help

Message us on Discord with your order ID, checkout email, and a short description of the issue. Guest buyers can also use Find your order. We usually respond with a replacement download, fix, or refund decision after we check the payment and files.